FAQs

Let’s get rid of the hassle of getting professional headshots!

Virtual Headshot
Just ready your smartphone and book your session with us. Once you’re booked, one of our professional photographers will connect with you remotely during your time slot through the Shutter App on your Android or iOS devices and guide you through a 15-minute photoshoot.

DIY Headshot
Purchase DIY Headshot, receive an email from us containing the guidelines on how you can capture your own professional headshot. After you take your photos, just upload it here on the upload link found on the same email.

Your selected photos will be edited afterward by our set of professional retouchers. Your headshots will be sent to you within 24 hours after your session/submission.

Please make sure that you have the following before you book your session:

Virtual Headshot

• Phone
• Internet connection
• Shutter App - Get in on Google Play or App Store
• Session ID found on Shutter App
• Team Discount Code if your team availed Team Discounts

DIY Headshot

• Phone
• Internet connection

You may book your session here for Virtual Headshots.

To book, select “Individual (Single booking/person)”, select your preferred date and time slot, then answer the form. Once you click next, confirm your order and click check out. On the checkout page, retype your email and billing address, then settle your payment.

Part of a team with 10+ members?
Pay as a team and avail our Team Discounts before you book to avail up to 25% off! This is a full upfront payment, once purchased, team members DO NOT need to pay again during booking. Yes, each member shall book their individual slots based on their preferred time of shoot.

For teams who availed Team Discounts, make sure to type your Team Discount Code on the discount code field during checkout to waive the payment fee. Once successfully applied, you may now continue to checkout!

Once you receive a confirmation email, you may now eat, sleep, or whatever you intend to do while you get ready to have your headshot session with us!

Purchase DIY Headshot, receive an email from us containing your DIY code and the guidelines on how you can capture your own professional headshot.

After you take your photos, just upload them here or on the upload link found on the same email. Fill up the form with your details and DIY code, then submit.

Yes, you can change your schedule through the appointment confirmation email you received from us after booking your session. Just click the link seen at the bottom of the email.

The rescheduling link will only work before your booked time slot, please contact us if you need to rebook once the link has expired already.

Once you booked your session with us, it can only be rescheduled.

For DIY Headshot, we do not allow cancellation but you may use your code/credit anytime, with no expiry!

Browse our wide array of available backgrounds for you to choose from and take note of the background name.

Once you’re ready to book your Virtual Headshot, you may select your preferred background on the form that will appear when you book a session or when you upload your photo for DIY Headshot.

For teams who prefer a unified background for a uniform look, one (1) person shall pre-select the background for the whole team. The selected individual just needs to fill out the Team Unified Background Request form found at the bottom of the backgrounds page. (Please inform your colleagues of your pre-selected team background, in the event that some of your team members fill out differently on the booking section, the background selected through the Team Unified Background Request form shall still apply.)

Sure! You can let us know your preferred custom background by filling out the Custom Background Upload form on the backgrounds page.

Individuals, and teams with different custom backgrounds for each individual shall select “Custom Background - Individual” at the booking section (or upload link for DIY).

Teams with the same custom background for each member of the team shall select "Custom Background - Team".

YES! Our team of professional photographers and retouchers ensures that your headshots will be studio-quality!

For DIY Headshots, quality of the final output will also rely on the photos you've taken, so make sure to follow the photoshoot guidelines to help you and our team to make your headshots look its best.